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Privacy Policy

Introduction

This statement includes:

  • our collection statement, explaining aspects of our collection and use of personal information.
  • our privacy policy, further explaining how we manage personal information.

Collection from third party sources

We may collect personal information from someone other than you, and you may not be aware of the collection, when it is not reasonable or practicable to collect it from you, and it is available from:

  • publicly available sources like phone books
  • other companies in our group that you may have dealt with
  • third parties like our business partners, your authorised representative/s
  • information brokers
  • fraud checking agencies
  • our affiliates, resellers, contractors and other representatives that you may deal with
  • our websites and how you use them (through the use of cookies)
  • various parties listed under Disclosing personal information in our Privacy Policy.

Collection under law

We may be required to collect personal information in order to comply with the law.

Why we collect and hold personal information

We collect and hold personal information because:

  • we may need to use it to operate our business
  • we may need to provide it to other parties in connection with our business.
  • The uses and disclosures we may make of personal information are detailed in our Privacy Policy.

Unavailability of personal information

If we cannot collect the information we need about you, we may not be able to supply the products or service you want.

Disclosing personal information

We may disclose personal information as reasonably required to contractors and suppliers whose goods and services that we use to operate our business and provide products and support to you, to comply with our contractual obligations with regulatory authorities including publishing personal information in Whois records for domain names, and to other parties detailed in our Privacy Policy.

Access and correction

If we cannot collect the information we need about you, we may not be able to supply the products or service you want.

Complaints

Our privacy policy explains how you can complain about a breach of the Australian Privacy Principles, and how we will deal with such a complaint.

Personal information

This refers to information or an opinion about a living person who is identified or reasonably identifiable, whether or not true and whether or not recorded in material form.

Kinds of personal information we collect and hold

Broadly, we may collect and hold:

  • personal details like name, date of birth, gender, and occupation
  • contact details like physical, postal, work and email addresses and phone numbers
  • financial details like credit card numbers and your billing and payment history with us
  • service-related details like your user name, encrypted password and service usage history, support incidents, data from cookies, enquiries and complaints
  • other details relating to special situations.
  • In any case, we only collect personal information that is reasonably necessary to support our functions and activities. If we cannot collect the information we need about you, we may not be able to supply the products or service you want.

Holding personal information

We hold personal information in hard and/or soft copy at our offices and in other facilities that we own or license from third parties, like data centres. We take reasonable steps to keep it secure and to protect it from unauthorised access, use or alteration.

Accessing and correcting personal information

Please contact us for these purposes using the details in Contacting us below. We shall process and respond to your request in accordance with Australian Privacy Principle 12. There is no charge for making a request but a reasonable administrative charge, on a cost recovery basis, may be payable before we agree to provide access.

Complaints

If you wish to complain about a breach of the Australian Privacy Principles, please contact us using the details in Contacting us below. We shall:

  • acknowledge your complaint within a reasonable time
  • give you an estimated first response time
  • allocate your complaint to a suitably senior staff member
  • process and respond to your complaint as soon as we reasonably can.

Contacting us

Questions, requests and complaints regarding our Privacy Statement or our compliance with privacy laws should be directed to us by email to admin@perret-optic.ch